Our in-house claims department are highly experienced professionals and will give you a distinct advantage if a claim arises. We are committed to advocating for you and supporting your position throughout the entire claim process.

Your broker will be your first contact person. Please feel free to contact them directly at any time.

Alternatively, please contact the office on +61 8 9349 7900

1. Contact Centrewest: Provide details including the date, time, cause, and location of the loss.
2. Photograph Damages: Take clear photos of all affected areas and items.
3. Document Civil Authorities: Obtain identification and contact information for all involved authorities, such as fire, police, health department, and building inspectors.
4. Preserve Damaged Items: Keep damaged items safe and intact for assessment.
5. Retain Financial Records: Keep all invoices, time sheets, and related documents to ensure all costs are accounted for and to differentiate between regular expenses and those related to the loss.
6. Prepare Business Insurance Details: If making a business insurance claim, have your ABN and GST information ready (if applicable).